John Cameron's personal blog

Serious discussion about your financial position now - and in the future.

Cancelled insurance – a case of good intentions gone horribly wrong

Imagine the following. You know a young couple with a family, a mortgage, and all the other commitments that go with modern family life.

Then, tragically, one day one of the parents is killed.

When the survivor gets him or herself back together after a few days, the survivor contacts their insurance company, to lodge a claim, only to be told that their insurance has been cancelled because of changed government laws.

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Comm Bank scandal – it's all about culture

Over the last few months, important non-banking arms of the venerable CBA have come in for lots of media criticism.

First it was the financial planning arm and now it is the life insurance arm, Comminsure. They stand accused of using outdated definitions of what constitutes a heart attack, to knock back claims, that could have succeeded under more modern, liberal, definitions used by many others in the industry. Insurance is a minefield of definitions and complexities. There is not much doubt whether somebody has died, but has a person had a heart attack? – it all comes down to the definition.

In the bank’s financial planning arm, in-house advisers gave clients poor advice, that cost them dearly. 

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